- Our belief is that exercise should be available to everybody, not just those who can afford it. With that in mind we set about designing health clubs that offered everything that you need and nothing that you don’t – all in a fun and modern environment. By reducing the extra facilities that you don’t need we can reduce the price to a level that allows everybody to join and enjoy a healthy, social and fun environment.

- Being a member is a very fast and easy process. The only thing that you have to do is clicking “Become a Member” on our website. When you click on the link, you enter information requested from you, make payment with your credit card and start your membership immediately.

- You cannot transfer your membership to another club but if you want, you can cancel your membership and become a member of your desired club. If you want to use more than one club, why do not you try multiple club membership alternative? You may login to portal.macfit.com.tr and raise your membership in a way that you can use your membership at all MACFit clubs.

- It is required to be at least 16 years old to be a member of MACFit.

- In monthly memberships, your membership will continue unless you cancel it. In annual memberships, your membership is transformed into monthly membership automatically on the date when your membership ends in case you do not cancel it. You may continue your membership by paying the monthly fee. 

- If you want to reactivate your freezed membership within the freezing period, you may make it through online membership portal (portal.macfit.com.tr). You may use the club by paying the membership fee calculated for the remaining part of the activated month.

- Multiple club membership is a membership type that you can use at all MACFit clubs except Ormanada and Ortaköy clubs. You may obtain information by applying to your club to be able to use your membership at different MACFit clubs. In addition, you may make this transaction online from your membership page. 

- You may transform your membership to multiple membership model at online membership portal (portal.macfit.com.tr). 

- In monthly memberships, membership fee of the following month is automatically collected from credit card on the last day of each month. In case collection cannot be made from registered card at this stage, system continues to try it within the same month and your club entry is limited. In case there is change in your card information, do not forget to update your card information at the address of portal.macfit.com.tr. 

- Your right to enter the club is limited until the collection is realized. In this case, unless you apply for cancellation of your membership, the system tries to collect accumulated membership fees from your credit card for months for which payment could not be collected. If collection becomes successful, you may use the club again. If collection cannot be made for two consecutive months, your membership will be cancelled by the system and you will require to make a new membership registration when you want to be a member again at updated prices.

- Your membership is only valid at the club where you are registered. However, you may get information about multiple club membership to be able to use different MACFit clubs by consulting to your club or you may select multiple membership option at online membership portal (portal.macfit.com.tr).

- Yes, you may have detailed information about membership options and prices at the related link of http://onlinesignup.macfit.com.tr/.

- You may claim a reminder mailing by clicking “I have forgotten my password” on portal.macfit.com.tr.

- You may claim a reminder mailing by clicking “I have forgotten my password” on portal.macfit.com.tr.

- Be sure that you enter your e-mail address and password you wrote while you made registration, however, if you cannot enter despite that, you may select your club and demand support by clicking at the link of http://www.macfit.com.tr/en/contactus

- No, you may attend to group classes free.

- You may have induction program appointment after you become member. You will be able to have details related to how you should make training during 6 weeks by our trainers in this program.

- Your invoice will be sent to your e-mail address as e-invoice in the first week of the following month.

- It is possible to freeze your membership by paying TL 20 monthly on online membership portal (portal.macfit.com.tr). You may freeze your membership for twice within 12 months following the first freezing date. You may make freezing actions between the 1st day and the 25th day of the month.

- To cancel your membership, you should log in to the online membership portal (portal.macfit.com.tr) until the 25th of the current month and use the option of “Membership Cancellation”. Your membership will be over at the end of the month of cancellation. If you are our annual member, discount amounts that we have made for you will be calculated at months in which you benefited from our club and membership participation fee is added to this amount. Total amount calculated is reduced from the membership fee you paid to be member of our club and remaining amount is returned to you.

- You may learn updated membership fees of our clubs from our website. Click immediately to learn the updated price of the club in which you are interested.

- Yes, we provide monthly payment option. 

- You may add information of your new card at online membership portal (portal.macfit.com.tr) whenever you want and you may select your payments to be made from your new card.

- You can pay your membership fee only with credit card. You can not pay via debit card or in cash.

- If you become member until the 25th of the month, you should pay fee of remaining days of that month and if you register until 25th of the month, you should pay the fee of the following month with remaining days of that month in monthly membership.

- If you do not cancel your membership, it is automatically renewed and we continue by collecting monthly membership amount from the credit card with which you make your first payment on the last day of each month automatically. If you want to end your membership, you may cancel your membership by logging into the portal.macfit.com.tr until the 25th of the month.

- Yes, MACFit clubs provide studio group classes and they are all free. You may access to our club schedules that includes Cycling, Step, Aero Fit, Body Fit, Pilates, Cardio Kick Box and more from our website.

- Yes, there are showers, toilets, lockers and hair drying machines at all of our clubs and they are free.

- We always recommend you to bring a bottle of water, a padlock and a towel for sweat. If you forget, you may purchase water and padlock from our vending machines.

- Our trainers show how to use equipment in our induction (entrance program). Click for detailed information related to induction.

- The address where you can obtain appointment for induction will be shared with the welcome e-mail once you join. If you are a member of MACFit, you may take appointment for induction program online. If you are still not a member of MACFit, you may become member now and attend to induction program.

- Yes, you may have personal trainer session in return for an additional fee. Prices may vary according to exercise type (one to one or group) and experience level of the personal trainer. Once you log in to the member portal, you can see all the available hours.

- There is parking lot at most of our clubs. You may access to detailed information from our website.

- If you come by car, you may enter from the parking lot of the shopping mall, if you come on foot, you are required to inform the security that you came for MACFit. 

- Yes, we provide Wi -Fi access at our clubs. You may learn details from your club.

- No, induction programs are free. We have online reservation and follow-up system.

- No, we do not provide children club service at our clubs.

- We recommend you to wear flexible, breathing clothes and running or sport shoes.

- There is your username and password in the e-mail came to you with the subject of “Welcome to MACFit” when you make online membership. When you come to the club, you may enter by entering this password at the door. 

- You may obtain your password again by clicking “I have forgotten my password” at the link of portal.macfit.com.

- You may direct your friend to our sales team at our club, our team provides assistance for club tour during the day. 

- Our club managers and personal trainers are ready to assist you in case you have any question or opinion. In addition, you may share your opinions by filling in our form at the address of http://www.macfit.com.tr/en/contactus

- You may learn working hours of our clubs by entering on page of our related club on our website. 

- No, the system shall create a random password when you obtain password again.

- Yes, our MACFit clubs are monitored with full-scale closed circuit CCTV system.

- We do not keep your credit card information at our payment systems and database as MACFit. Card information that you will register at your membership account with password will be kept at bank systems to draw your regular payment.